Clinical Care
RFDS WA delivers aeromedical retrieval, primary health care, industrial health and dental services across regional and remote Western Australia.
We work closely with healthcare partners, including WA Country Health Service and St John WA, to help ensure patients receive seamless care wherever they live.
RFDS WA’s health services are independently assessed against the National Safety and Quality Health Services (NSQHS) Standards, developed by the Australian Commission on Safety and Quality in Heath Care. Our remote GP services are also separately accredited by Australian General Practice Accreditation Limited (AGPAL) against the Royal Australian College of General Practitioners (RACGP) Standards.
Your healthcare rights
You have the right to safe and respectful health care, clear information about your treatment, privacy and involvement in decisions about your care.
Australian Charter of Healthcare Rights
This outlines the rights of all people accessing healthcare services in Australia. Download a copy below to learn more about your rights as a patient.
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Communication and cultural support
We recognise that everyone has different cultural, language and communication needs. Our team can arrange professional interpreting services, including sign language interpreters, to support the care of our patients.
Speak up about your care
We encourage you to ask questions, tell us about your concerns and let our team know if something doesn't feel right. You can also ask about your treatment, medicines and how to access information about your care.
Accessing your health information
You can request access to your health information held by RFDS WA. Please contact us on 08 9417 6300 for guidance on submitting a request. All requests are reviewed in accordance with privacy and confidentiality requirements.
Understanding your medicines
Knowing about your medicines helps you take an active role in your care. Ask your clinical team if you have questions about your medicines, including what they are for, how to take them and possible side effects.
For reliable medicines information, visit:
Read moreKeeping you safe
Your safety is central to the care we provide. RFDS WA provides evidence-based clinical care, supported by extensive training, infection prevention practices. We monitor performance to ensure and support safe high-quality healthcare. We consider ourselves a learning organisation.
Preventing Infections
Hand hygiene and infection prevention are important parts of keeping patients and clinical teams safe. Our teams follow infection prevention principles, including hand hygiene and the use of protective equipment when required (eg. Gloves, gowns, masks).
You may be asked to wear PPE during your care, to protect yourselves, other patients and the clinical team.
How are we performing?
We regularly seek feedback from patients about the care they received. The results below show responses to the selected question from our patient experience surveys over the last four quarters.
Workforce safety training
Our teams undertake a range of training relevant to their roles to support safe, high-quality care. We monitor compliance of key safety-related training as part of our ongoing quality improvement activities.
The following are selected examples of training monitored by RFDS WA.
Patient-reported hand hygiene
We also seek feedback from patients about their observations of hand hygiene during their care.
Hand hygiene results are based on patient experience survey responses, not direct observational compliance audits.
Share your feedback
Your experiences and feedback help us understand what we're doing well and where we can improve. Your feedback helps inform how we review and improve our services.
We welcome your feedback about your experience with RFDS WA.
Share your feedback through our online form below.
Partnering with consumers
We work with patients and their families, and with community members, to improve the quality and safety of our services and support excellence in aeromedical and primary health care.
Our Consumer Advisory Group is one of the ways we partner with consumers. This group provides opportunities for people in the communities we serve to share their perspectives and contribute to discussions about healthcare quality, safety and service improvement.
